ANTHEM BLUE CROSS PHONE NUMBER CODE
ANTHEM BLUE CROSS PHONE NUMBER ZIP

ANTHEM BLUE CROSS PHONE NUMBER CODE

Sample ID card below showing where the Plan code on the member’s ID card can be found. This phone number will connect you with the member’s Home Plan where you can check eligibility, benefits and obtain precertification, if required. (These are non-Virginia BlueCard members.)ĭial this phone number when calling about a non-Virginia BlueCard member enrolled in another Blue Cross and Blue Shield Plan. Follow prompts on the IVR for proper routing.ĭial this phone number when calling about claim status for members whose policies are issued by other Blue Cross and Blue Shield Plans. If you do not have the member’s ID card available, please refer to the following as general guidance:ĭial this phone number when calling about a local Virginia Plan member whose ID card has Plan code 923, 924 or 925. The back of the member’s ID card (text at the bottom) will also identify the Home Plan issuing the member’s policy. This will help prevent unnecessary misroutes or delays. These enhancements were designed to make it easier for you to get the information you need quickly when you call and to streamline your call-in experience – saving you time in the process.Īs a reminder, always refer to the back of members’ health insurance ID cards for the most accurate Provider Services telephone number.

Effective June 13, 2019, you may notice slight changes to the prompts within our interactive voice response (IVR) system when you dial Anthem’s Provider Service areas. Say 'same member' to inquire on another member.Anthem Blue Cross and Blue Shield respects your time, and we want your service experience to be exceptional.

Step 7: Listen to your claim's status, which includes the following information:.Step 6: Tell the system the total amount charged.Step 5: Tell the system the date of service provided.Step 2: Answer the system's prompts about your patient and whether you provided care in Michigan.It can also send you a copy of your claim's status. Just keep in mind you'll need to go through the prompts before you're connected to someone. If you don't have an account yet, you can check claims for with our automated system. Step 6: You will then be transferred to the servicing center for assistance.Step 5: Tell the system the date of service.Step 4: Say 'yes' when asked if you have additional questions about the determination of the claim.Step 3: Enter the following information:.Step 2: Answer the prompts about your patient and whether you provided care in Michigan.You can use our automated system to reach a representative to discuss your claim's outcome. Just keep in mind you'll need to go through the prompts before you're connected to someone. Note: The FEP phone system has a different set of prompts than the others. Say 'fax or email' to receive a copy of your claim's status.įederal Employee Program providers and facilities: 1-80.Say 'another contract' to inquire on another contract.Say 'another member' to inquire on another member.Say 'date of service' to learn about a different claim.Say 'representative' to reach someone who can help.Step 8: After listening to the claim's status, you'll have the following choices:.Member liability, including deductible, coinsurance and copays.Step 7: Listen to your claim's status, which includes the following information:.Step 6: Tell the system the total amount charged.

Step 5: Tell the system the date of service provided.

Step 4: Say 'no' when asked if you have additional questions about the determination of a claim.

ANTHEM BLUE CROSS PHONE NUMBER ZIP

The member’s contract number, date of birth, the spelling of their first name and their ZIP code.

Your 10-digit national provider identifier, BCBSM PIN or facility code.

Step 3: Enter the following information:.

Step 2: Answer the system's prompts about your patient and whether you provided care in Michigan.

Step 1: Say 'claims' when the system asks why you're calling.

If you call before 30 days, we may not be able to check your claim through our automated phone system. Note: It can take up to 30 days for a claim to be processed. If you don't have an account yet, you can check claims for BCBSM patients with our automated system.

Anthem blue cross phone number